Refund policy

Return policy

We have a  30-day return policy, which means you have 14 days after receiving your item to request a return.

If you wish to return an item, please contact us at info@rndetail.com and we will share with you what the next steps are. 

Please do not sent back to us the items without first informing about a return. You can always contact us for any return question at info@rndetail.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can take care of the situation and solve it for you with no delay. 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to claim a return for the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. 

 

Refunds

We will notify you once we’ve confirmed your return, and let you know if the refund was approved. Once approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@rndetail.com